Monday, September 21, 2009

Scarcity and Social Media

In social media and in fact online in general many are trying to create scarcity as they would in the off-line world. This is a mistake that will, in pretty much every case, lead to destroying businesses and brands.

Seth Godin has written some interesting Principles of Scarcity and points out that with scarcity the ...danger is that you can kill long-term loyalty. You can annoy your best customers. You can spread negative word of mouth. You can train people to hate your scarcity strategy.

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