Saturday, July 26, 2003

Business lessons from the donut and coffee guy:
...this was the first business establishment I've ever been to that lets its customers make their own change... It's also apparent that Ralph [the owner] trusts his customers, and that they both appreciate and return that sense of trust (I know I do). Trust is one of the most difficult 'assets' for companies to acquire, but also one of the most valuable

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