Monday, November 17, 2008

Epic Win: Hulu Support

After I posted about Hulu skipping, Hulu took note, and is effective and engaged enough to comment back. Their support person, Ilya Haykinson, commented with links to concise Hulu technical requirements and one of the more effective support request forms I've ever seen.

Hulu's monitoring of the blogosphere, prompt personal response and clear useful documentation keep me a fan, show they care, and get them this flattering blog post ;-). In his Keynote at NewTeeVee Live 08 Hulu CEO Jason Kilar says Hulu works to "Listen. Take action (quickly)." They do. This makes them the "brain-spray awesome quality" they want to be.

No comments: