As long as Hulu fails to invest in the infrastructure to serve a television show with out skips or buffer under runs on a Thursday night, they will always live in the shadow of sites like YouTube.
Hi. I'm a software engineer at Hulu, working on advertising technologies. I saw your post and wanted to help troubleshoot the problem for you. I'm sorry that you're running into problems -- buffering and skipping often indicates one of about a half dozen problems which can be fixed. Please drop me an email at ilya.haykinson [at] hulu.com and we can try a few steps to get your connection to work without buffering.
You should also ensure that your PC meets the minimum requirements at http://www.hulu.com/support/technical_faq#reqs, and in your email include the information from http://www.hulu.com/support/technical_faq#stalling
I've been watching Hulu since March, and I have only had it skip once. That's about on par with similar problems I've had from YouTube... So unless you're involved in the infrastructure, I wouldn't say anything too harsh. You're not paying for it, anyway.
3 comments:
Hi. I'm a software engineer at Hulu, working on advertising technologies. I saw your post and wanted to help troubleshoot the problem for you. I'm sorry that you're running into problems -- buffering and skipping often indicates one of about a half dozen problems which can be fixed. Please drop me an email at ilya.haykinson [at] hulu.com and we can try a few steps to get your connection to work without buffering.
You should also ensure that your PC meets the minimum requirements at http://www.hulu.com/support/technical_faq#reqs, and in your email include the information from http://www.hulu.com/support/technical_faq#stalling
Thanks,
-ilya haykinson
I've been watching Hulu since March, and I have only had it skip once. That's about on par with similar problems I've had from YouTube... So unless you're involved in the infrastructure, I wouldn't say anything too harsh. You're not paying for it, anyway.
Excellent point Aaron. I love Hulu, and I was only emphasizing that reliability will be necessary for mainstream adoption.
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